We contacted Hertz regarding these issues and they would not give us our money back and only offered a $50 credit or 1 day free rental for the future. There was apparently a form we were supposed to fill out upon returning the car to detail these issues which nobody told us about. We are still fighting with them a year later as this was an expensive rental (about $1000)pletely appalling that Hertz will not work with us to resolve. $50 is not enough to cover for the cleaning supplies and lost time on our vacation. We feel that they put our family at risk by not sanitizing the car first and will NEVER rent from Hertz again.
The car I was given was squeaky and would not go into reverse properly or without a fight. It was a dangerous car. I made it to my destination and spent half of the next day exchanging the vehicle. I contacted customer support on to be offered a gift certificate for Hertz. I declined and asked for different compensation because I hardly ever rent cars and am not sure how I feel about hertz. She told me she couldn’t do that so I asked for a supervisor and was immediately told there was none available. I told her I’ll wait, after a 30 second hold she told me the same and arranged for a supervisor call back. No one ever called me back.
Today I called and spoke to a representative who after 30 minutes of asking the same questions over and over told me I would not receive any compensation at all. At this point I asked for a supervisor. I waited an additional 20 minutes only to be told they were all in a meeting. I arranged another call back. I called once more and was offered a $35 certificate for hertz. This is shady, $50 to zero to $35. No consistency. At least he explained that the location in Mexico is a franchise and therefore no cash compensation can happen. So I ask then why is HERTZ all over my reservation, yet take little to no responsibility? I finally gave up and accepted the $50 credit towards your company which I will sell here. After these customer care interactions I will not be using hertz again. Thanks for nothing but a scary experience in a foreign country.
Hertz author review by Lauren Fix
Loyalty program: The Hertz Gold Plus Rewards loyalty program comes with VIP benefits like faster pickup and drop-off services and member-only discount offers.
Accident partner: Hertz partners with many insurance companies to give drivers a quick and easy car rental while their automobiles are in the shop for repair.
Promotions and discounts: Hertz runs a constant stream of discounts and special offers on everything from extended rentals to weekend getaways.
Roadside assistance: In addition to liability insurance, Hertz has premium roadside assistance packages to help with situations like running out of gas, lost keys and dead batteries.
Many makes and models: Hertz offers multiple categories of vehicles, everything from economy to hybrid cars, convertibles and luxury cars to 15-passenger vans.
Hertz offers rental cars in more than 150 countries across every inhabited continent
Car and Ride Sharing: Hertz has a Green Traveler collection, meaning all cars get a minimum of 33 miles per gallon.
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.
When he picked us up my kids started to get into the back seat and it was COVERED in some sort of red liquid (possibly throw up?). We spent at least an hour cleaning the car before it was even close to being sanitary. It was covered in sand, dirt, the sticky red mystery liquid. Every surface of this car was disgusting. About 1000 disinfecting wipes later we were able to get on the road but the smell in the car lingered. I had purchased a new book to read on the drive and placed it into the center console. I picked it up to start reading and the whole side was covered in a clear gel that had leaked into the console. Sickening.
When he picked us up my kids started to get into the back seat and it was COVERED in some sort of red liquid (possibly throw up?). We spent at least an hour cleaning the car before it was even close to being sanitary. It was covered in sand, dirt, the sticky red mystery liquid. Every surface of this car was disgusting. About 1000 disinfecting wipes later we were able to get on the road but the smell in the car lingered. I had purchased a new book to read on the drive and placed it into the center console. I picked it up to start reading and the whole side was covered in a clear gel that had leaked into the console. Sickening.