Security
CasinoLuck deploys advanced encryption techniques such as 128-bit SSL, showing one of the many ways in which they take security seriously. In addition to this, you’ll also find a “responsible gambling” section in the footer of the website, which you can use to set money limits and put controls on your account to stop you from gambling excessively. You can also answer a series of questions to help you establish whether you need to take responsibly gambling action. If it comes to this, CasinoLuck has partnered with third-party bodies like Gamblers Anonymous and others to help you solve it.
This site also has several licenses, which all ensure CasinoLuck adheres to safety and compliance standards. These licensing bodies are the UK Gambling Commission, Malta Gambling Authority, The Curacao Gaming Control Board, Danish Gambling Authority, and Swedish Gambling Authority. All of this taken into account shows just how serious Casino Luck is when it comes to security. Another benefit of being licensed by so many well-known authorities, is that practically any country can play on this site.
Customer Service
At CasinoLuck they have a team of professionals ready to answer any questions or inquiries with great care and attention. There are 3 methods players can use to contact the support team:
- FAQ (Frequently Asked Questions)
- Live Chat
The FAQ section has an extensive list of questions with all the answers. This isn’t the best for more personal or complicated questions. However, if you have a general question such as “What are the PayPal deposit limits?” or “What are reward points?”, then all the answers will be here.
Alternatively, you can contact the team through their Live Chat. We contacted the Live Chat team several times, and each time connected within 30 seconds. Our queries were answered quickly, except once when we asked what countries were allowed to play on CasinoLuck. The representative did not know the answer, but they did direct us to a representative who did.
Suppose you cannot find your answer here. You can contact the team via Email, which is better for more complicated or delicate questions. The Support Team endeavour to respond to your Email within 24 hours. For all of these contact methods, the CasinoLuck support team is available 7 days a week from CET to CET, showing the dedication to help players by being available all week.
Taking all factors into consideration, CasinoLuck deserves a place among the industry elite and should be on the shortlist of most players looking for a new casino site. Some of their strongest features include:
- Over 1000 casino games to choose from, with live casino as an added option.
- Licensed and regulated by 5 different authorities, meaning practically any country can play on this site.
- Fast and secure financial transactions.
- New players get a 100% bonus on up to ?50.
- VIP Programme for regular players, granting more rewards.
- Instant play, mobile on iPhone and Android.
- Most of the games are made by top software studios such as Playtech and NetEnt.
If you like what you see and would like to sign up for CasinoLuck, you can click on any of the banners in this review or the sign-up link at the bottom of the page.
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The VIP program might be the most lucrative opportunity of all, as it allows players to collect points that can be exchanged for 20 deposit casinos cash or gifts. You will be rewarded points when you play for real money at CasinoLuck, which you can later redeem for cash. These rewards include fast cashouts, higher deposit limits, higher payout, and much more. The points will also level you up on the VIP program ladder, of which there are 7 levels, with the top 2 levels being invite-only. Depending on your level on the VIP program, you will receive benefits, and the higher your level, the better the rewards. In the higher levels, you can even receive a personal account manager.